Return Policy

Overview

Cin City Moto stands behind every product we sell. Because we deal in precision-machined performance parts for CFMOTO vehicles, our return policy is limited. Please review the details below before placing your order.

Defective Items

If you receive a product that is defective in materials or workmanship, you may request a return within 30 days of delivery. All returns require prior authorization. Do not send a product back without contacting us first.

To initiate a return:

1. Contact us at support@cincitymoto.com or call 513-458-9614
2. Describe the defect and include photos if possible
3. Wait for return authorization and instructions before shipping
4. Ship the item back in its original packaging

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Clutch and CVT parts -- primary clutch kits, helixes, springs, secondary clutch components, and CVT belts
• Electrical components -- switch panels, fuse kits, wiring harnesses
• OEM replacement parts
• Performance modifications -- exhaust, ECU tunes, sprocket upgrades
• Clearance and sale items
• Custom-built or made-to-order products -- including custom clutch kits built to your specifications

Shipping Costs

The customer is responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days. The timeframe for the refund to appear on your statement depends on your payment provider.

Order Cancellation

If you need to cancel an order before it ships, contact us immediately. Once an order has begun processing or has shipped, cancellations are subject to a minimum 25% cancellation/restocking fee.

Damaged in Shipping

If your order arrives damaged, document the damage with photos and contact us within 48 hours of delivery. All goods ship FOB Shipping Point, meaning title transfers to the buyer when the carrier takes possession. However, we will work with you and the carrier to resolve shipping damage claims.

Wrong Part Ordered

Not sure which part fits your machine? Contact us before ordering at 513-458-9614. We're happy to verify fitment for your specific CFMOTO model. If you order the wrong part, it may fall under our non-returnable items policy depending on the product type.

Questions?

If you have questions about our return policy, don't hesitate to reach out:

• Email: support@cincitymoto.com
• Phone: 513-458-9614

Also see our full Terms of Service for complete purchase terms.